Relatient and Modernizing Medicine® Working Together to Enhance the Practice Management Experience


Relatient is excited to now offer a bi-directional interface with specialty-specific health information technology leader Modernizing Medicine. EMA™, Modernizing Medicine’s electronic health record (EHR) system, integrates seamlessly with their Practice Management (PM) system to create an all-in-one solution. In 2017, Black Book™ ranked EMA the #1 EHR in six different specialties, including dermatology, gastroenterology, ophthalmology, otolaryngology, plastic surgery, and urology. We echo Black Book’s praise and applaud Modernizing Medicine’s dedication to providing a great experience for both practice managers and physicians.

Relatient is the first bi-directional patient outreach tool to interface with Modernizing Medicine. With Relatient, Modernizing Medicine PM users can send automated appointment reminders as texts, emails, and phone calls, helping save time and reduce the number of no-shows. Appointments that are confirmed or canceled by patients via text, phone, or email are now updated directly within the PM software.

This solution automates a majority of patient outreach and helps eliminate extra steps by updating the results within the system that Modernizing Medicine clients already use. Relatient is nearly invisible to patients and providers in that once it is set up, it operates behind the scenes across the platforms that Modernizing Medicine users and patients are already using, such as email, text, and phone. The results, however, are far from subtle. See what some of the beta users have said:

“We must send patient appointment reminders or we could potentially experience up to 30 no-shows in a day. We love that Modernizing Medicine’s PM system integrates with Relatient for that functionality. It makes searching for a patient quicker because we only have to log into one system. We love it!”

– Laura Butter, Office Manager, Peachtree Dermatology Associates

“We were honored to be chosen as the first clinic to use the bi-directional interface with Modernizing Medicine and Relatient. We absolutely love these services, and so do our patients. The ability to customize what the reminders say and how often they are sent has decreased our no-show rate by 5% on average. Everyone using PM should have the Relatient bi-directional interface! Our adoption of EMA and Modernizing Medicine’s preferred vendors for ancillary services has enabled a large increase in our patient population at a rapid pace!”

– Joseph Atzenbeck, LT, USN (Ret.), Chief Executive Officer and Clinic Administrator, The Clinic for Dermatology & Wellness, LLC

UPDATE 11/15/18: These are now offered to all Modernizing Medicine PM and Gastroenterology users through ModMed’s Patient Engagement Platform powered by Relatient. Contact ModMed or us to get started.