Better Patient Experience, Higher Profitability

Better Patient Experience, Higher Profitability

Better Patient Experience, Higher Profitability The other day I came across a report by Deloitte in which they “found that higher patient experience scores are associated with higher hospital profitability.” Their suggestion:  With the renewed patient and...
The Vancouver Clinic Reduces No-show Rates

The Vancouver Clinic Reduces No-show Rates

When The Vancouver Clinic began their transition to the Relatient messaging platform their average no-show rate was at an acceptable range and was not the organization’s primary concern. What really had them frustrated was the poor Customer Service they received from...
The Most Important App in Healthcare

The Most Important App in Healthcare

The Most Important App in Healthcare It’s all too easy for industries to get caught up in adopting new technologies just to keep pace. “Everyone is building a custom app/portal/website, so that must be the answer.” Or so the thinking goes. For all the talk of...