Relatient Launches Secure 2-Way Messaging For Patient-Centric Sharing Of PHI

Press Releases

Relatient, Inc., a fast-growing and highly-rated, SaaS-based patient engagement company announced the roll-out of a new communication path for patients and staff. Relatient’s Messenger solution, which allows patients to begin conversations with staff by responding to any text, now offers truly Secure Messaging. Secure Messaging enables medical office staff and providers to have secure and HIPAA-compliant, 2-way and real-time communication with patients easily outside the portal. The Relatient product expansion is built to meet patient expectations for smart mobile technology.

With the 96% of US adults using cell phones and 81% using a smartphone (Pew), the digital transformation is the new reality for healthcare. Patients need the digital and mobile accessibility that is now commonplace to access care and be more involved. Patients are included in the 77% of consumers who prefer mobility, text, and real-time communication to email or voice. (Pew).

While SMS texting is often used for patient administration, Relatient Secure Messaging is a new tool to enable providers and patients to have clinical conversations containing PHI. Relatient Secure Messaging: 

  • Solves the limits of SMS texting which is neither secure nor compliant for clinical messages.
  • Allows staff and clinicians to authenticate patients before sharing PHI real-time.
  • Does not require a patient portal
  • Powers 2-way conversations between patients and providers.
  • Delivers a convenient and secure way for patients and providers to share files and images.
  • Uses smart technology that works across multiple locations with any practice management system or size of medical office.

“Relatient is committed to stopping the phone tag between patients and providers with an expanded messaging product that protects PHI and helps the efficiency of every medical office,” said Michele Perry, Relatient CEO. “Upgrading practices to our Secure Messaging improves patient access to clinical care and relieves the staff and physicians of wasted time.”

Relatient offers a comprehensive, SaaS-based patient engagement platform of flexible solutions including Patient Appointment Reminders, Surveys, Broadcast Messaging, SMS Chat, Self-Scheduling, Intake, MDpay Online Payments, and now Secure Messaging using a mobile-first and automated strategy to improve patient satisfaction and practice performance.

About Relatient

Relatient is an industry-recognized and award-winning, SaaS-based patient engagement company that improves patient and provider communications for increased patient satisfaction and improved productivity. Relatient has engaged more than 25 million patients on behalf of U.S. providers, medical practices, hospitals, and health systems and annually delivers 120 million patient messages. Relatient’s platform integrates with more than 85 practice management and electronic health databases to stop the phone tag, eliminate bottlenecks, reduce no-shows, drive appointments, increase online reviews, get patient feedback, and speed patient payments, all while supporting health and care quality initiatives. Visit, call 866-473-8160, or follow Relatient on Facebook, Twitter, and LinkedIn.


James Kanka 
Sr. Director of Marketing 
Relatient, Inc. 
(615) 208-7384 

Make text, email and voice an integral part of your patient engagement.