Better Patient Experience, Higher Profitability


The other day I came across a report by Deloitte in which they “found that higher patient experience scores are associated with higher hospital profitability.”

Their suggestion: 

With the renewed patient and payer emphasis on patient experience as a core element of care quality, our results suggest that hospitals should consider investing in the mechanisms, tools, and technology necessary to better engage patients and enhance patient experience—from making appointment scheduling easier to increasing shared decision-making, to offering convenient payment processes and effective care follow-up.

At Relatient, we couldn’t agree more. While we do not focus on every aspect of the patient experience we do work to make simple actions like payment and scheduling far more accessible and actionable to patients. The below graph from Deloitte’s 2016 Survey of US Health Care Consumers report is telling, patients are ready for a patient-centered approach to engagement. The good news is that making the shift to patient-centered engagement with Relatient is likely easier than what you were doing before and can have a big impact on your business and patients. Doesn’t get much better than that.

Make text, email and voice an integral part of your patient engagement.